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We welcome all feedback to enable us to improve the services we offer.


Please let us know if you have had a positive experience, by informing the reception team in person, or contact us by telephone, email, letter and the Friends and family test forms. 

Complaints Policy

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager by telephone or, if you prefer, in writing. Every effort will be made to answer your concerns as soon as possible.

The Old School Medical Practice
Horseman Lane
York YO23 3UA


Telephone: 01904 706455

Complaints leaflet

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